Sending an e-mail to a prospective customer, partner, or investor?  Trying to get them to schedule a meeting or phone call with you?

Our advice: put your request, up top, in the form of a specific question.

Journalists have a related idea called the “Inverted Pyramid.” MBA’s know it as the “Minto Pyramid Principle” (you can skip the book, this is the central idea).

So, something like this:

Hi John,

Would you be available for a brief phone call on Thursday (5/16) at 11AM or 3PM PT?

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All the best,

Mike

You get the idea. Your goal is to elicit a response. How?

  • Making sure your request is actually seen by putting it up top, with all of the other info and details below
  • Challenging the recipient by proposing something very specific (encouraging them to think about it your request in a concrete way)
  • Framing your request in the form of a question (which naturally begs for a response).

Jakob Nielsen has written up many more useful and related tricks.