Software for Homecare and Hospice Agencies


Homecare Homebase provides a fully integrated software-as-a-service application for homecare and hospice agencies. The company asked Iteration Group to take a close look at their entire software platform, and come up with a plan to modernize it, create a better user experience, and improve it aesthetically.

The company was acquired by Hearst Corporation in 2013.

Process

Because this was a legacy application (and actively used by thousands), it was very important that we carefully redesigned and re-imagined the software without breaking the day-to-day workflows of its users. As a part of our overall process, we:


  • Interviewed dozens of users and user types

  • Identified the most important and most-used functionality

  • Wireframed, module by module, screens that are critical and in use day-to-day by thousands of people

  • Designed those screens using modern approaches and conventions


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